1. Informal Resolution

Step 1: Direct Communication

• User-to-User Disputes (e.g., landlord vs. tenant):Rentzen encourages users to resolve conflicts directly through the Service’s messaging tools or offline. Rentzen is not responsible for disputes between landlords and tenants.

• User-to-Rentzen Disputes:

  Contact us at  [email protected]  within 30 days of the issue arising. We’ll work in good faith to resolve your concern informally.

Step 2: Rentzen Mediation Assistance

If direct communication fails, Rentzen may (at our discretion) provide tools like:

• Template dispute resolution letters.
• Guidance on local landlord-tenant laws (Texas).

2. Binding Arbitration

If informal resolution fails, disputes between you and Rentzen (not user-to-user) must be resolved through binding arbitration, not court.

Key Terms:

• Arbitration Body: American Arbitration Association (AAA)  or JAMS.
• Rules: Follow the arbitrator’s commercial or consumer rules.
• Location: Arbitration hearings will occur in United State Of America, Texas, unless both parties agree otherwise.
• Fees: Rentzen will cover arbitration fees for claims under $10,000; you pay only what you’d pay in court.
• Exceptions: Small claims court claims (individual) or intellectual property disputes may proceed in court.

Class Action Waiver: You waive the right to participate in class actions or consolidated arbitrations

3. Opting Out of Arbitration

You may opt out of arbitration within 30 days of agreeing to this policy by emailing [email protected] with:

• Your full name.
• Address.
• Statement: “I opt out of the Rentzen arbitration clause.”

4. Governing Law

All disputes are governed by the laws of the State of Texas, without regard to conflict of law principles.

5. Rentzen’s Role in User Disputes

Rentzen is not a party to disputes between landlords and tenants. We may, but are not obligated to:

• Temporarily withhold rent payments during active disputes (if both parties agree).
• Provide transaction records as evidence.

6. Limitation on Claims

You must file any claim within 1 year of the dispute arising.

7. Changes to This Policy

We’ll notify users of material changes via email or in-app alerts. Continued use = acceptance.

8. Contact Us

For dispute-related questions:

• Email: [email protected]
• Mail: 4173 The Oaks, Christopherton 75029