1. Information We Collect

A. Information You Provide Directly

• Landlord Accounts: Name, email, phone number, business address, property addresses, lease agreements, and tax ID (if applicable).
• Tenant Data: Name, contact details, lease terms, payment history, and repair requests (provided by landlords).
• Payment Information: Bank accounts or credit/debit card details (processed securely by Stripe or PayPal; we do not store full card numbers).
• Communications: Messages with tenants, service providers, or Rentzen support.

B. Information We Receive from Third Parties

• Service Providers: Repair vendors (to coordinate services), credit bureaus (for tenant screening, if enabled by landlords).
• Public Records: Property ownership details to verify landlord accounts

C. Automatically Collected Information

• Usage Data: IP address, device type, browser, pages visited, and interactions (e.g., rent reminders sent, repair requests submitted).
• Cookies and Tracking: We use cookies for login sessions and analytics (e.g., Google Analytics). Learn more in our Cookie Policy.

2. How We Use Your Information

We use data to:

• Provide the Service:
Process rent payments and generate lease agreements.
Coordinate repair requests between landlords and vendors.
Send automated rent reminders and service alerts.
• Improve Rentzen: Fix bugs, develop new features (e.g., bill-splitting tools), and personalize dashboards.
• Communicate: Send transaction confirmations, support responses, and (with consent) promotional updates.
• Security & Legal Compliance: Prevent fraud, comply with tax laws, and respond to legal requests.

3. How We Share Information

We only share data as needed to operate Rentzen:

A. Between Users

B. With Third-Party Service Providers

C. Legal and Business Transfers

• Legal Obligations: To authorities if required by law (e.g., court orders).
• Mergers/Acquisitions: If Rentzen is sold or restructured.

We do not sell your data to advertisers or data brokers.

4. Your Choices and Rights

A. Access and Control

• Update Account Data: Edit your profile in Rentzen’s settings.
• Opt Out of Marketing: Click "unsubscribe" in promotional emails.
• Delete Account: Request deletion at [email protected] (note: payment records may be retained for legal compliance)

B. Tenant-Specific Requests

• Tenants: Contact your landlord directly to access or delete your data. Rentzen acts as a processor for landlord-provided data.

C. Cookies and Tracking

• Adjust browser settings to block cookies, but note some Service features may not work

5. Data Retention

We retain data:

• As long as your account is active.

• For legal/tax compliance: Payment records kept for 7 years (U.S. tax requirements).
• Inactive accounts: Deleted after 24 months of inactivity.

6. Security

We use industry-standard safeguards:

• Encryptions: SSL/TLS for data in transit.
• Access Controls: Limit employee access to sensitive data.
• Audits: Regular security reviews.

Report security concerns to [email protected]

7. Children’s Privacy

Rentzen is not intended for users under 16. We do not knowingly collect children’s data.

8. Updates

We’ll notify you of changes via email or in-app alerts. Continued use = acceptance.

9. Contact Us

For questions, requests, or complaints:

• Email: [email protected]
• Mail: 4173 The Oaks, Christopherton 75029